FAQ

Learn more about Polished
Does Polished protect my privacy and the confidentiality of my resume?

Your resume is only seen by members of our staff and the reviewer(s) you select to review it.

We are sensitive to the fact that some job seekers want to protect the identity of their resumes, particularly if they are applying to new jobs while employed in a role they intend to vacate.

If you still feel uncomfortable, we invite you to anonymize your resume before sending it to your reviewer by removing your name and other identifying information from the document.

What is Polished's refund policy?

In short: 30-day money back guarantee, no questions asked.

We know there is immense value is receiving personalized, recorded feedback on your resume from a recruiter or hiring manager in your industry.

If the improvements to your resume that result from this feedback mean you get a job even one day earlier than you would have otherwise, your Polished purchase will have earned a positive return on investment.

That said, if you are unhappy with the value provided by the review you receive from a reviewer on Polished, just let us know, and we will refund your purchase. No questions asked.

Is Polished just for North Americans?

Not at all.

The reviewers are all North American, but the job seekers who use Polished come from all over the world!

Anyone targeting jobs in the US or Canada will benefit from the reviewers’ professional and cultural fluency with these markets.

Will my reviews address whether my resume will pass applicant tracking systems (ATS)?

Yes, reviewers certainly take ATS into account when reviewing resumes.

How long will my video resume review be?

The video reviews from Polished reviewers typically range from 10 to 15 minutes.

So that's a solid 10- to 15-minute video of your reviewer meticulously examining your resume and explaining all the ways to improve it.

It's a lot of feedback!

Why should I pay for a reviewer on Polished when I can get a “free resume review” elsewhere?

Glad you asked.

Most of those free reviews are automated; your resume is simply run through a program that spits out a scripted, generic assessment. Try submitting a few different resumes to those services and watch as the resulting “reviews” are 95% identical.

By contrast, the review you get from Polished is a truly personalized, human experience.

Your reviewer sits down with the background information you provide and verbally and visually walks you through exactly how to improve your resume based on your professional situation. If you provide a link to a job you’re targeting, the reviewer incorporates that as well.

The entire review is recorded on video, so you can even notice visual cues that a written review wouldn’t capture.

It’s like being a fly on the wall of a hiring manager’s office as they look at your resume!

Will you use my resume review video in your marketing materials?

No.

Your resume review video is private, for your consumption only.

It will not be published on our site, YouTube, or any public video platform.

(We do use Vimeo to host your video, but it is a secured private link that only you have.)

How quickly will I receive my resume review?

This depends on the reviewer, but most review delivery times fall between 24 and 72 hours.

Each reviewer's profile displays their delivery time, so be sure to note that before selecting a reviewer.

What information or materials will I need to provide for my resume review?

In addition to the resume document itself, we ask you to provide the industry and role you are targeting, as well as the stage you are in your career.

We also ask if there is a specific concern or question about your resume that you want your reviewer to address. We want to be sure that all your concerns are addressed directly!

Lastly, if there is a particular job opening you are targeting, you’ll have the opportunity to include a link to that job listing. This can be helpful because you should be tweaking your resume for every job you apply for, and your reviewer can orient the review accordingly.

Why are the prices different for each reviewer?

Like consultants and freelancers on other platforms, reviewers on Polished set their own prices.

So prices vary, with each reviewer setting their price based on their own hourly rates, specialization, income requirements, and other factors.

Can I get a follow-up review?

You can purchase as many reviews as you wish.

So if you purchase a review and incorporate the reviewer’s feedback, then would like the reviewer to take a look at the revised version of your resume, you can purchase another review from that reviewer.

You can also purchase a review from multiple reviewers if you would like a broader sampling of views on your resume.

What if I need more beyond the resume review?

If you want assistance actually implementing the feedback from our review, we can connect you with your reviewer (or someone else) to get that done for an additional fee.

Contact us here to let us know what you need.

Are reviewers employed by Polished?

No. Polished is a marketplace like Upwork or Fiverr.

The reviewers on Polished are independent hiring professionals who have signed up to help job seekers and earn money on the platform.

Can I purchase multiple reviews?

Yes.

This is a great strategy to get a valuable cross section of perspectives on your resume.

Since you will likely apply to more than one job, multiple hiring managers — each with their own perspective — will look at your resume.

So getting multiple perspectives up front using Polished is a great way to make it the strongest document it can be before you start applying to jobs.

Are the resume reviews done live, as a conversation between me and the reviewer?

No.

The reviewer records their review of your resume on their own, as a monologue.

That video recording is then sent to you to watch and rewatch as many times as you like.

What exactly is the format of my resume review?

Each reviewer records herself by video as she reviews your resume, so the final product delivered to you is a video. You will receive a link to the video by email once the review is complete.

Each reviewer's profile includes examples of their previous reviews so you can see exactly what to expect.

Can I have my LinkedIn profile reviewed?

Yes.

If you would like to have your LinkedIn profile reviewed, include a link to it when you submit the resume-upload form, and your chosen reviewer will review that instead of your resume.

(Note that this is instead of, not in addition to, a resume review. If you want both your resume and your LinkedIn reviewed, you would have to submit two separate orders.)

Important: You'll still have to upload your resume because our form requires a file attachment before it can be submitted. If you don't want to upload your resume, any other random document file will do.

Do reviewers on Polished offer cover letters, interview preparation, or other career counseling?

In many cases, yes.

We have included a section on each reviewer's profile, Additional Services, where you can learn what contract services the reviewer might offer.

If you would like to hire a reviewer for such services, get in touch with us so we can connect you two.

Can I hire the reviewer who reviews my resume as a job or career coach?

Probably.

In some cases reviewers run their own independent practices as either career counselors or resume writers.

If you would like additional help related to your career or job search — cover letter assistance, LinkedIn profile writing, interview prep, overall strategy — let us know, and we can put you in direct touch with your reviewer or someone else who can help if your reviewer does not offer contract career services.

What is a video resume review?

Your selected reviewer records themselves by video as they review your resume, speaking through how to improve the document.

That means your resume will be on the screen and the reviewer's face will be overlaid in the corner so that they are visible as they talk you through your resume.

Each reviewer's profile shows clips of past reviews they've done so you can see real examples.

Since it is recorded rather than a live conversation, the reviewer has the flexibility to do the review whenever it is convenient (within their guaranteed window of receiving your order) rather than having to commit a block of time on their calendar.

This is more convenient for you as well, since it spares you too from having to find availability on your calendar. You simply upload your resume and receive a link to your personalized video review when it's ready.

Who built Polished?

Polished was built by Will Smith, who sought feedback anywhere he could get it when he was applying to jobs at Bay Area startups. Accessing high-quality, on-demand feedback proved tricky, and Will saw that other job seekers struggled with the same.

He'd also been on the other side of the hiring table, sifting through stacks of resumes. So he knew that many professionals, though highly capable at their jobs, might not be very capable when it came to their resumes and other job application materials.

From these two observations, the idea for a marketplace of on-demand resume help was born.

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